Consultant Says Coronavirus Could Transform Branch Usage
The coronavirus pandemic is on a path to radically change the way consumers interact with their banks, with 24 percent of customers planning to use branches less, or stop visiting completely, according to a new study by Boston Consulting Group. The retail banking...
Report: What Retail Banks Can Do to Remain Relevant
With customer behaviors changing and challengers such as digital giants, fintechs and neobanks vying for market share, traditional retail banks must act now or lose out later in their quest for growth, according to a new report by Boston Consulting Group titled...
New Report Urges Banks to Fight New Competitors with Scale
Grow, if you know what’s good for you – that’s one of the key takeaways from a new Boston Consulting Group report on the challenges community banks face from “digital powerhouses” intent on encroaching on their customer base. The report, released last week, sees a...This Week’s Paper: Digital Edition
