New Credit Union Branch Features Hologram, Robot
While several banks have announced plans to reduce branch footprints in recent months, a credit union just across the state line in Lowell, Massachusetts opened a new branch that shows one way financial institutions might change how customers interact with...
More Branch Closures Ahead?
New England will lose dozens of bank branches in the next couple of years as several lenders shutter locations inside supermarkets, as persistently small margin spreads make these locations unprofitable. With the pandemic keeping many customers away...
Fed Survey Shows Branches Still Popular with Families Pre-Pandemic
Even as more families used online banking in 2019, most also continued to visit bank branches, according to a recent Federal Reserve survey. Nearly 80 percent of families who used online banking in 2019 also visited the branch holding their checking account, according...
Senior Bankers Think Branches Will Remain Key, Post-COVID
Even with limited or no access to bank lobbies during the pandemic, bank leaders still expect branches to remain a key channel for customers. The pandemic’s effect on the future of bank branches was among the topics discussed during a webinar with bank leaders hosted...This Week’s Paper: Digital Edition
