Tom Dustin, a Merrimack County Savings Bank vice president and commercial loan officer, retired effective April 1, the bank said.  

Dustin, a lifelong Concord resident, had worked at the lender for nearly 25 years, working in both residential and commercial lending. 

“Tom’s solid reputation and admired character within the community has helped him develop and maintain several strong relationships between the Bank and our customers throughout greater Concord and over many years,” bank Senior Vice President James Gallagher said in a statement. 

After joining the Merrimack in 1997, Dustin worked in the bank’s residential and business lending areas. He found his home in the Merrimack’s commercial lending department in 2007. Dustin was promoted from vice president of commercial development to vice president and commercial loan officer in 2017. 

The bank’s announcement of his retirement particularly praised Dustin’s work with customers during the worst of the pandemic, where he offered “much needed reassurance, care and guidance.” 

“We’re deeply grateful for Tom’s many years of service,” bank President Linda Lorden said in a statement. “Tom has been a big part of our growth, and he’s built enduring relationships with many of our business customers. His support has greatly contributed to our thriving local business community. We will miss Tom and wish him the best in his retirement!” 

Outside his work at the Merrimack, Dustin was a board member for The Friends Program, a nonprofit social service agency providing shelter to homeless families, mentors to youth and volunteer efforts to aid seniors and adults with disabilities.